FAQ
Here are the most popular questions that we usually get. If you are still looking for the answer to your own question - feel free to drop us a line!
IS THERE A MINIMUM ORDER?
No, you can order as little as 1 bottle!
WHEN WILL MY ORDER BE CONFIRMED?
You will receive an automated email confirmation within one hour after placing your order. Our support team will then verify the order details and arrange the delivery.
Before finalizing your order, please provide your company details, including VAT number, legal address, delivery address, and contact phone number for invoice issuance. Once confirmed, you will receive an automated order confirmation email.
CAN I MODIFY OR CANCEL MY ORDER BEFORE SHIPPING?
If you need to modify or cancel your order, please contact us as soon as possible to process the return and ensure compliance with invoicing regulations.
DO YOU OFFER DISCOUNTS FOR BULK ORDERS?
Yes! We offer a 15% discount for our HoReCa partners when purchasing wine by the case.
Contact us via phone or email for more details.
CAN I PLACE AN ORDER OVER THE PHONE?
Yes, you can also place an order by phone. Our customer service center operates daily from 09:00 to 00:00.
CAN I PAY CASH UPON DELIVERY?
No, we do not accept cash payments.
We only work with companies through non-cash transactions.
HOW CAN I FIND A SPECIFIC PRODUCT?
To search for a product, enter its name in the search bar located at the top right corner of the homepage.
HOW CAN I TRACK MY ORDER STATUS?
Once your order is shipped, you will receive an email confirmation with the relevant details.